Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Problem management is a core component of the ITSM framework and is the process for identifying and managing root causes and potential IT incidents. Problem management identifies and manages …

Problem management is an 8 step framework most commonly used by IT teams. Your team can use problem management to solve for repeating major incidents. By organizing and structuring your …

Problem management is a critical aspect of IT service management (ITSM). The problem management process is both proactive and reactive and improves an IT team’s ability to find the root cause of …

Objective: Problem Management aims to manage the lifecycle of all Problems. The primary objectives of this ITIL process are to prevent Incidents from happening, and to minimize the impact of incidents …

Oct 17, 2025 · ITIL Problem management is a popular process that helps you manage the complete lifecycle of all problems within an organization. The primary goal of this ITIL process is to prevent IT …

Mar 12, 2024 · Learn how to build a Problem Management process in eight practical steps and adopt a proactive approach to your IT support offerings!